Despite separating chats in channels based on some work categories, it is time-consuming to go back and refer to old conversations and understand them without proper context. This leads to miscommunications and sometimes several iterations before everyone in the team is on the same page. A study points out that on average, each employee spends more than 200 Slack messages per week and there are power users who send 1,000 messages per day. In short, users are now spending more time in never-ending group chats instead of emails.

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