Chatbots have turned out to be a reliable support for customer engagement. Calls and emails were a huge part of customer service for the longest time. But what more can we expect from employing them? Businesses achieve excellence with customer satisfaction. But with increasing customer expectations, chatbots for business are a great way to engage your audience. Also, emails have become slow and impersonal over time. They still are. But one cannot deny the disruptiveness and time-consuming nature of phone calls.