Today, AI deployment in call center solutions is being widely done to overcome human errors and serve customers in the 24/7 online environment. AI can glean insights for enhancing the customer experience with real-time feedback, predictive analytics, and in-depth analysis, effective in the virtual call center ecosystem too. While other technologies like IVR (Integrated Voice Response) and call routing systems have made inroads already, AI is touted as a tool to boost customer retention, drive loyalty, while creating hyper-personalized experiences leading ultimately to higher revenue.
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