Technology is emerging as a great equalizer for businesses. There was a time when big enterprises had the advantage of deploying expensive, cutting-edge tech tools – something that small and mid-sized companies could not afford to bring on board. For instance, until VoIP changed the dynamics of the business communication space, switched phone systems like PBX used to be far too expensive for SMBs to adopt. Larger organizations, on the other hand, onboarded superior telephony capabilities to boost efficiency. 

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